Support
A customer success team
at your service
From a quick setup to hands-on support, we make sure you're never left wondering what's next.
Whether you're just getting started or need help mid-project, our team is ready to assist. Fast, friendly, and focused on your success.
Live in 15 days
Half of our customers are fully onboarded in 15 days, and virtually all are live within 30.
Data transfer
We work in the background to speed up the process and keep things running smoothly.
Long-term partnership
You'll get weekly product updates, chat and phone support, and open calendar slots whenever you need it, long after onboarding ends.
Up and running within 2 to 4 weeks
Kickoff & General training (60 Min)
You do the action, we guide you - so it sticks from day one.
Get to know your team (5 min)
Personalize your setup (5 min)
Review the mobile app
Live practice on core modules: (40 min)
Set up the mobile app for field use (5 min)
Plan what's next
Schedule your next call
Consolidation sessions (30 min - Over 2 to 3 sessions)
Answer early questions as they come up
In-depth training on key features with the right people on your team
Complete data transfer, if applicable
Independent & ongoing support
30-day activation review with your CSM — wins, gaps, and next goals
Full platform handover — you and your team run independently
Ongoing support always available — chat, email, or book a call anytime
You're never on your own
Every customer gets access to AI support, unlimited training sessions, and a dedicated Customer Success Manager to help your team succeed after the onboarding phase.
AI Support
Instant answers 24/7, powered by our knowledge base
Text & Chat
Reach a real person by message
Online Meetings
Call us directly, weekdays
Dedicated CSM
Book time with your Customer Success Manager anytime
Detailed answers to complex questions
Video Tutorials
Bite-sized lessons, available anytime
Data transfer
Data transfer is available on all plans at $100/hour (min. $100), with included hours for Premium and Titanium.
What we can transfer for you:
Our customer reviews
“Billdr has genuinely been a game changer for me”
I’ve used other software before, and it felt like stepping back to Windows 95: complicated and unintuitive. With Billdr, the onboarding was smooth, the interface was professional from the start, and I could present polished quotes and documents without spending hours. It’s intuitive, fast to learn, and easy to use immediately.
“So much more simple and user friendly software”
“Using the platform is simple and easy”
"Billdr is helping taking our business to the next level"
"Billdr changed my day-to-day. It does everything we need to do."
Still have questions?
Yes. Billdr is built for residential and commercial general contractors, home builders, and specialty contractors across North America. Whether you're a small & medium team (1-30 FTEs) or a growing business (30-100 employees), Billdr scales with the way you build.
Note: Billdr is not adapted for general contractors building high-rises, airports, industrial projects.
Absolutely. Billdr is designed for owners, project managers, estimators, office staff, field crews, subcontractors, and even your clients through dedicated portals. Everyone stays connected in one system.
Yes. Billdr syncs with QuickBooks Online, so invoices, expenses, purchase orders, bills, payments, and customers move across automatically and nothing gets entered twice. Your operations team works in Billdr while your accountant keeps working in QuickBooks
Yes. You can book a personalized demo with our team or start your subscription and schedule a free onboarding session. We'll help you get set up quickly so you can experience Billdr with your own projects.
Yes. Billdr includes import tools to help you migrate customers, contacts, projects, price lists, templates, and more. Our Customer Success team is available to guide you through the transition and ensure a smooth setup.